Business Process: 4.3.1.2 Manage Workstation Cashiering
Sibling Processes: 4.3.1.1 Manage Payments, 4.3.1.1a Process Budget Payments, 4.3.1.1b Process Non-Billed Monitored Budget Payments, 4.3.1.1c Process Non-Billed Unmonitored Budget Payments, 4.3.1.1d Manage Auto-Payments, 4.3.1.1f Manage Pay Plan Payment, 4.3.1.1e Manage Credit Card Payments.
This process describes the management of cash drawers. Organizations that provide for walk in Payment processing use the Work Station Cashiering functionality in CC&B. With cash drawer processing the CSR or Authorized User creates a Tender Control. Before CC&B can begin accepting Payments, automatically or manually, an open Tender Control must exist as a record to hold the Payments. The Tender Control organizes all the Payments in one location for the cash drawer. An associated Deposit Control must be created to turn in tenders for deposit. A Deposit Control gives a head cashier or supervisor administrative control over all Tender Controls to be included for deposit.
Once the Tender Control and its associated Deposit Control is created, the CSR or Authorized User can begin processing Payments for the day. The CSR or Authorized User typically uses the Payment Portal or Payment Event Add functionality for entering Payments. Payment Event Quick Add or Payment Quick Add may also be used dependent on configuration and the business rules of the organization. The Payment Portal included in the base package provides ease of entry for CIS as well as Non CIS payments.
Multiple Deposit Controls and Tender Controls may be created daily to accommodate business rules and procedures. A CSR or Authorized User may open a new Tender Control to continue accepting Payments while balancing a separate Tender Control. Typically a cash drawer starts with an opening balance to make change as necessary. The CSR or Authorized User can view the Tender Control balance at any time. Sometimes organizations limit cash held in the cash drawer. A turn in can be recorded and approved. Tenders are balanced against an expected total, turned in, and later deposited in the bank using the Deposit Control. An ending balance will include funds to make change for the next Tender Control. When balanced, the Tender Control and Deposit Control no longer accept further Payments. Each may be reopened for processing exceptions.
Tender and Deposit Controls are also used for Payments from external sources. CC&B automatically creates Tender and Deposit Controls and sets their status to balance when uploaded successfully.